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                  Online support

   Below is a list of frequently asked questions (FAQ). If you run into difficulty, and your question is not answered, please email our tech support support@fpsoftlab.com your question or use this form:

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                  Frequently asked questions (FAQ)

(Click on any question below)

How can i contact you?
How do I order?
I have re-installed Windows and lost my registration key.
One of your Fire screensavers displays garbled image or corrupted palette
Your 3D screensavers are very slow. 
Your 3D screensavers are very slow. I am using Windows XP.
Why can't I order online?
Why haven't I received the registration key for software I ordered? 
How do I uninstall program?

Q: How do I order?
A:
If you have questions about how to order, please select Purchase from the menu on the top or contact us at
sales@fpsoftlab.com

Q: I have re-installed Windows and lost my registration key.
A:
Please contact sales@fpsoftlab.com, we will re-send your key.

Q: One of your Fire screensavers displays garbled/corrupted image or palette
A:
This may happen with some rare videocards or incorrect drivers. You can easy avoid this bug by switching "Use Direct X mode" or changing resolution in screensaver settings dialog.

Q: Your 3D screensavers are very slow.
A:
You need OpenGL compatible 3D accelerated videocard. If you have it, please install latest manufacturer's device drivers. (Usually available for free on videocard manufacturer's website).
  If your videocard does not supports OpenGL hardware acceleration, you can try to switch videomode to lower resolution & color-depth in screensaver settings dialog.

Q: Your 3D screensavers are very slow and jerky. I am using Windows XP.
A:
Please be sure to install the latest XP-compatible drivers from your video card manufacturer. The internal XP drivers does not support hardware accelerated OpenGL.

Q: Why can't I order online?
A:
If you had any problems with the order process or if you were unable to complete your order, please send a message to Register Now!, the company that processes orders for us, at sales@regnow.com.

Q: Why haven't I received the registration key for software I ordered?
A:
If you chose to receive a registration key by e-mail, but it hasn't yet arrived, please send a message at sales@fpsoftlab.com. Remember, we send registration information within 48 hours for HellFire and FireStorm, and within 3-15 minutes for other screensavers.

Q: How do I uninstall program?
A:
To uninstall (remove) one of our programs from your computer, use the Windows Add/Remove Programs menu. To do this, click on the Start button, select Settings, select Control Panel, open Add/Remove Programs, select the program you wish to uninstall, and then click on Add/Remove...

If you have any questions or offers, please feel free to contact us:

Technical support E-mail: support@fpsoftlab.com

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