Below is a list of frequently asked questions
(FAQ). If you run into difficulty, and your question is not answered, please
email our tech support firstname.lastname@example.org
your question or use
Frequently asked questions (FAQ)
(Click on any question below)
Q: How do I
A: If you have questions about how to order, please select Purchase from
the menu on the top or contact us at email@example.com
I have re-installed Windows and lost my registration key.
A: Please contact firstname.lastname@example.org,
we will re-send your key.
Q: One of your Fire screensavers displays
garbled/corrupted image or palette
A: This may happen with some rare videocards or incorrect drivers. You can
easy avoid this bug by switching "Use Direct X mode" or changing
resolution in screensaver settings dialog.
Q: Your 3D screensavers are very slow.
A: You need OpenGL compatible 3D accelerated videocard. If you have it, please install latest
manufacturer's device drivers. (Usually available for free on videocard manufacturer's
If your videocard does not supports OpenGL hardware acceleration, you can try to
switch videomode to lower resolution & color-depth in screensaver settings dialog.
Q: Your 3D screensavers are very slow and jerky. I am using Windows XP.
A: Please be sure to install the latest XP-compatible drivers from your video card
manufacturer. The internal XP drivers does not support hardware accelerated
Q: Why can't I order online?
A: If you had any problems with the order process or if you were unable to complete your
order, please send a message to Register Now!, the company that processes orders for
us, at email@example.com.
Q: Why haven't I received the
registration key for software I ordered?
A: If you chose to receive a registration key by e-mail, but it hasn't yet arrived, please send a message at
firstname.lastname@example.org. Remember, we send registration information within
48 hours for HellFire and FireStorm, and within 3-15 minutes for other
Q: How do I uninstall program?
A: To uninstall (remove) one of our programs from your computer, use the Windows Add/Remove Programs menu. To do this, click on the Start button, select Settings, select Control Panel, open Add/Remove Programs, select the program you wish to uninstall, and then click on
If you have any questions or
offers, please feel free to contact us:
Technical support E-mail: email@example.com